French Speaking Africa customer care agent 27 views

Responsibilities:

• Interface with customers and sales representatives to handle both pre-sales and post-sales service function
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
• Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
• Develop knowledge about each customer’s business model and requirements.
• Maintain competent understanding of the company’s products, their functions and alternatives.
• Team Leader Inform, Explain
• CCC teams Inform, Influence, Explain, Negotiate
• Related CS&Q Managers Inform, Explain
• Related Sales, Services, Marketing, Project Execution, GSC Managers/Teams Inform, Influence, Explain, Negotiate

Qualification Requirements:

• Bachelor’s Degree
• Fluency required in French
• PC skills (Microsoft, Windows)
• Strong verbal and written communication skills are required
• Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly;
• Excellent problem solving abilities, aptitude to understand and explain information, interpersonal, communications and time management skills;
• Ability to develop and maintain customer rapport.