Outbound Sales Consultants  153 views

Mukuru Africa is looking for 15 Outbound Sales Consultants

Location: Pretoria, South Africa

Job Type: Full-time

Summary:

• The main purpose of this position is to provide exceptional customer service by calling potential and existing customer as well as promote or up-sell Mukuru products and support customer loyalty to the Mukuru brand
• The Outbound Sales Consultant reports directly to the Outbound Sales Team Leader
• This position is based at our offices in Pretoria.

Duties and Responsibilities (include but is not limited to):

• To respond to all customers timeously and professionally
• To retain all churned and potential churned customers
• Provide assistance and resolve customer queries within SLA resolution time frames
• To action all requests on behalf of the customer on all relevant systems
• Ensure security measures are in place for new contacts/recipients on all orders
• To ensure communication etiquette is adhered to in accordance to quality assurance standards
• Empower customers by promoting and explaining self-help channels for future requests/services
• Communication cadence rules on escalated/follow up queries with customers are followed/ adhered to
• To promote new and additional products to customers on all corridors
• To uphold company brand
• Always provide professional customer service and give information based on the training received
• Maintain knowledge of all company products
• To manage own professional and self-development

Minimum Requirements:

• Grade 12 / or equivalent (Essential)
• Degree/Diploma (Desirable)
• Ability to understand and speak an African language eg (Chichewa and Shona)
• Mukuru call centre training course (Desirable)
• 1-year Outbound Sales / Customer Service experience (Essential)
• Contact centre experience (Essential)
• Knowledge of money transfer procedures
• Knowledge of online banking
• Knowledge of systems
• Knowledge of Mukuru products
• Knowledge of AML practices
• Knowledge of money transfer procedures
• Knowledge of FICA regulations
• Knowledge of currencies
• Knowledge of customer service principles
• Knowledge of Mukuru products and platforms

Interested candidates please apply.