IT Support Engineer 112 views

Technolutions PTY LTD is looking for IT Support Engineer

Location: South Africa

Job Type: Full-time

Own transport required: Yes

Travel requirement: Yes

Description:

IT Support company based in Cape Town is looking for a support technician, looking to take this role by the horns and conquer the world one device at a time. To form part of dynamic and efficient team of go getters, managing support queries, providing excellent customer services. If you think this is for you, drop us a line.

Only Cape Town candidates please

Responsibilities:

• Provide first line support via on-site placement, email and telephone Identify, troubleshoot and test issues raised by clients.
• Escalation of issues on any of the Cloud Platforms until you can take charge.
• Issue tracking and reviewing resolved issues.
• Adhering to our SLAs.
• Creation of procedural documentation.
• Weekly reporting on tickets log.

Requirements:

• Two years of experience in customer IT support preferably. Good understanding and use of e-etiquette. Capable of working well under pressure. Strong customer focus. Ability to prioritise your workload. Good analytical and problem-solving skills. In depth understanding of the software and equipment our customers are using. Excellent communication, listening, questioning, time management and organisation skills. Ability to interact confidently with clients and explain the solution in terms they will understand.
• One to two years of experience with Windows 7 and 10, Mac, iOS and Android applications.
• Strong Microsoft office skills.
• Administration of Windows servers and desktops.
• Knowledge of Active Directory infrastructure (including DNS, WINS, DHCP, Group policies). Experience in Exchange 2010 / 2013 / 2016 environments. Microsoft 365 Management and Migrations.
• Windows Remote Desktop Services / Terminal Server.
• Knowledge of basic networking and LAN/WAN connectivity and Fibre Backbone.
• A understanding of networking.
• Mikrotik – Sonicwall – Fortinet experience.
• Relationships Management i.e. 3rd party suppliers. Hyper-V and VMWARE.
• Personal Skills/Attributes.
• Multi-tasker.
• Punctual.
• Attention to detail.
• Thirsty to develop great tech.
• Out of the box thinker.
• Self-motivated, but can excel in a team-based environment.
• Strong initiative and enthusiasm.

Interested candidates please apply with resume, cover letter, and a link to your online portfolio.