Infrastructure and Cloud Support Engineer 89 views

O IT is looking for Infrastructure and Cloud Support Engineer

Location: South Africa

Job Type: Full-time

Benefits: Daily lunch provided

Travel: Yes, required

Job description:

IT Support company based in Cape Town is looking for a support technician, looking to take this role by the horns and conquer the world one device at a time. To form part of dynamic and efficient team of go getters, managing support queries, providing excellent customer services. If you think this is for you, drop us a line.

Responsibilities:

• Provide first line support via on-site, remote, email and telephone.
• Identify, troubleshoot and test issues raised by clients.
• Escalation of issues on any of the Cloud Platforms until your are able to take charge. Issue tracking and reviewing resolved issues.
• Adhering to our SLAs.
• Creation of procedural documentation.
• Weekly reporting on tickets log.

Requirements:

• Two years of experience in customer IT support preferably.
• Good understanding and use of e-etiquette.
• Capable of working well under pressure. Strong customer focus.
• Ability to prioritise your workload.
• Good analytical and problem-solving skills.
• In depth understanding of the software and equipment our customers are using.
• Excellent communication, listening, questioning, time management and organisation skills.
• Ability to interact confidently with clients and explain the solution in terms they will understand.
• An Independent Thinker, so we want you to think out of the box in solving problems!

Advantageous:

• One to two years of experience with Windows 7 and 10, Mac, iOS and Android applications. Strong Microsoft office skills.
• Administration of Windows servers and desktops. Knowledge of Active Directory infrastructure (including DNS, WINS, DHCP, Group policies).
• Experience in Exchange 2010 / 2013 / 2016 environments.
• Microsoft 365 Management and Migrations. Windows Remote Desktop Services / Terminal Server.
• Knowledge of basic networking and LAN/WAN connectivity and Fibre Backbone.
• An understanding of networking.
• Mikrotik & UBNT networking.
• Relationships Management i.e., 3rd party suppliers. Hyper-V and VMWARE. Personal Skills/Attributes. Multi-tasker. Punctual. Attention to detail.
• Thirsty to develop great tech.
• Out of the box thinker.
• Self-motivated, but can excel in a team-based environment.
• Strong initiative and enthusiasm.

Interested candidates please apply with resume and covering letter motivating your application and including a link to your online portfolio. Be sure to put “Support Technician – Client Placement Position” in your subject line.