First Line Customer Support Specialist required for a company
Location: Johannesburg, South Africa
Job Type: Full-time
Shifts: Rotational shifts
Description:
Our client’s services range from ride-hailing to micro mobility and food delivery. As of December 2019, they now operate in over 150 cities in 35 countries across Europe, Africa, North Africa, West Asia and North America and they are still ever expanding.
If you are looking to start a career in Customer Service and grow within the company to new heights, this is a great opportunity for you!
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers always. Responding promptly to customer inquiries.
- Communicating with customers through Ticketing to advise of changes with travel conveyance. Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues, as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Fluent in English (spoken and written).
- National senior certificate.
- 1 to 2 years of customer service experience.
Interested candidates please apply.
More Information
- Salary Offer To be discussed
- Posting Date December 30, 2020
