Contact Tracer 62 views

Celebrity Staff is looking for a Contact Tracer

Location: USA

Job Type: Full-time

Description:

We are hiring for bilingual contact tracers who are responsible for reaching out to individuals diagnosed with COVID-19 to learn more about the people who they have had close contact with, and to provide them with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19. The bilingual contact tracer will use Excel and telephone to communicate with assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for quarantine. We are recruiting for bilingual contact tracers who are fluent in English and any of the following: Spanish, Thai, Burmese, Nepali, Kenyan, Pashto, or Dari.

Duties for the contact tracer include:

• Call contacts of newly diagnosed cases.
• Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
• Provide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol.
• Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

Requirements for the contact tracer include:

• 1+ years phone customer service
• 1+ years working in Excel
• Medical terminology is preferred
• Bilingual skills area a bonus (Spanish, French, Tagalog, Portuguese, African, Arabic, Chinese, and more)

Interested candidates please apply.