Client Support & Booking Lead 132 views

Nurturing Diversity Partners is looking for a Client Support & Booking Lead (Part-time Client Services / Sales Rep)

Location: Wisconsin, USA

Job Type: Part-time

Benefits: Flexible schedule

Hours & Pay:

$20-24/hour based on skills and experience

15-20 hours/week, with some possibility of growth in the future

Work hours are semi-flexible, preferred during regular business hours at least 3 days a week. The main requirement is that you are responsive enough to client inquiries and available for meetings with our team. Some evening or weekend availability may be necessary to attend (online) programs, especially during the training process.

Description:

Nurturing Diversity Partners (NDP) is a racial equity education firm run by Reggie Jackson & Dr. Fran Kaplan, specializing in programs on the hidden history of race in America. We are based in Milwaukee, WI but do programs throughout Wisconsin and the US.

NDP fosters diversity, inclusion, and equity within institutions and communities. We educate groups about the history, sociocultural dynamics, personal and interpersonal skills, and organizational practices that build an equitable society. We specialize in helping audiences understand important issues in contemporary race relations, especially the under-told history and present-day realities of African Americans. Learn more on our website: http://nurturingdiversity.us/

The Client Support & Booking Lead is a crucial role in NDP’s growing business, as they are responsible for negotiating with prospective clients and getting new programs booked. This process involves a lot of emailing back and forth, scheduling calls with clients, following up about logistical details, answering questions, and handling paperwork.

The right candidate will combine a customer service rep’s focus on creating a great client experience with an executive assistant’s ability to get the work done quickly using technical tools and a sales rep’s comfort negotiating for what we are worth.

Our services are in high demand, so this role is currently more about guiding people who contact us through the sales process than it is about reaching new clients. Our sales style is client-centric and gentle. We have systems in place for the entire booking process and need someone who can utilize them to manage the day-to-day communication and paperwork, while collaborating with our Operations Manager to identify future opportunities for refinement.

We prefer working with someone in the greater Milwaukee or Madison area given our desire to occasionally meet in person once COVID-19 distancing ends, but we are open to considering fully remote applicants living in other areas.

Primary responsibilities:

• Attend NDP programs & train as a facilitator to understand NDP’s services from the inside out
• Guide clients through the entire booking process, including:
• Responding to new inquiries with information about our services & custom price quotes
• Negotiating prices in a way that is both fearless in asking for what we are worth and flexible to clients’ needs (using provided guidelines)
• Answering client questions and making program recommendations via email & phone
• Preparing written proposals for large clients
• Keeping track of client contact in our CRM
• Managing contracts & other paperwork
• Scheduling new programs on partners’ calendars

Possible future roles:

• As time allows and/or business needs demand, the role could grow into including:
• Outreach to new potential clients
• Management of Facebook page and events
• Assist with marketing efforts, including email newsletters

Required Skills:

• Writing & Communication skills – Explaining details with a high degree of clarity in written and verbal formats, writing error-free communications
• Customer service orientation – Keeping communications positive and friendly, projecting warmth and care, managing conflicts with tact and maturity
• Detail orientation – Being exacting in getting each detail right, following written and verbal instructions closely
• Process orientation – Understanding how and why we do things in a certain order and way
• Critical thinking – Recognizing when existing processes or instructions do not address a unique situation and how to flex
• Growth orientation – Being able to incorporate feedback, try new methods, and take on new tasks as needed
• Reliability – Following through on commitments of time and effort, communicating when needs change
• Tech savvy – Comfort using a variety of software applications and ability to learn new programs quickly
• Speed – Fast typing, ability to get work done quickly

Preferred Qualifications:

• At least 2 years’ experience in a customer-facing role like client care, customer support, or sales
• Strong skills in Microsoft Word/Excel/PowerPoint, Google Docs/Sheets/Forms, and other online tools like contract management systems and online file storage
• Strong understanding of various A/V hookups (HDMI, VGI, etc.) for in-person presentations and online call platforms (Zoom, Meet, Teams, etc) for online presentations
• Experience with the Mac ecosystem, including Keynote, nice to have
• We would love to find someone who is passionate about our organization’s mission

Company’s website: http://nurturingdiversity.us/

Interested candidates please apply.