South African Government Department of Labour is looking for an Assistant Director: Call Centre
Location: South Africa
Job Type: Full-time
Requirements:
- Three-year tertiary qualification in Contact Centre Management/ Public Management/ Business Administration/ Management / Public Administration / Financial Management
- Four (4) years’ experience of which two (2) years must be functional in Call Centre/ Operations Management environment and two (2) years’ experience at a supervisory level
Knowledge-
- Public Financial Management Act (PFMA)
- Public Service Regulations (PSR)
- Public Service Act (PSA)
- Labour Relations Act (LRA)
- Employment Equity Act (EEA)
- Basic Conditions of Employment Act (BCEA)
- Unemployment Insurance Act (UIA)
- Unemployment Insurance Contributions Act (UICA)
Skills-
- Communication skills
- People Management
- Listening skills
- Computer skills
- Time Management
- Analytical skills
- Numeracy
- Interpersonal skills
- Report Writing skills
- Planning and Organising skills
- Diversity Management
Duties:
- Facilitate the handling of incoming calls and enquiries.
- Review call centre policies and procedures and ensure implementation thereof.
- Coordinate helpdesk services.
- Manage resources (Human, Finance, Equipment/Assets) in the section
Interested candidates please apply with your resume and mentioning For Attention: Sub-directorate: Human Resources Management, UIF
More Information
- Posting Date December 17, 2020
