Assistant Director: Call Centre 124 views

Job Expired

South African Government Department of Labour is looking for an Assistant Director: Call Centre

Location: South Africa

Job Type: Full-time

Requirements:

  • Three-year tertiary qualification in Contact Centre Management/ Public Management/ Business Administration/ Management / Public Administration / Financial Management
  • Four (4) years’ experience of which two (2) years must be functional in Call Centre/ Operations Management environment and two (2) years’ experience at a supervisory level

Knowledge-

  • Public Financial Management Act (PFMA)
  • Public Service Regulations (PSR)
  • Public Service Act (PSA)
  • Labour Relations Act (LRA)
  • Employment Equity Act (EEA)
  • Basic Conditions of Employment Act (BCEA)
  • Unemployment Insurance Act (UIA)
  • Unemployment Insurance Contributions Act (UICA)

Skills-

  • Communication skills
  • People Management
  • Listening skills
  • Computer skills
  • Time Management
  • Analytical skills
  • Numeracy
  • Interpersonal skills
  • Report Writing skills
  • Planning and Organising skills
  • Diversity Management

Duties:

  • Facilitate the handling of incoming calls and enquiries.
  • Review call centre policies and procedures and ensure implementation thereof.
  • Coordinate helpdesk services.
  • Manage resources (Human, Finance, Equipment/Assets) in the section

Interested candidates please apply with your resume and mentioning For Attention: Sub-directorate: Human Resources Management, UIF

More Information

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