Imagine Signage is looking for Technical Support and Customer Service Agent
Job Description:
A position is available for a tech-savvy, customer-centric service agent to support, and assist our national network of digital signage & social customers.
In essence, we sell software as a service (SAAS) and strive to provide prompt, personalized, & excellent support and responses to our client base: A good understanding of computers (Windows), mobile devices (Android), and general software is necessary. Strong verbal/telephonic & copywriting skills – you will be a direct point of support (email and phone).
A second language to your advantage.
Ability to multitask & adapt with strong attention to detail.
Generally, act in a manner and with an attitude befitting the culture of the business (we go the extra mile).
Duties:
- Real-time monitoring of customers’ ONLINE status via our web-based dashboard.
- Respond to all email, social, chat, and telephonic requests timeously and professionally.
- Troubleshoot and provide quality remote support, recording the processes and outcomes in our CRM tool. Scheduling and communicating with our technical ground team (create job cards).
- Support our client’s requests for content scheduling, changes, uploads & removals.
- Compile content and playback reports for customers.
- Assist the ops manager with new installs/setups and general tech research.
Note: Please use “Tech Savvy” as the email subject line
Interested candidates, please apply.
More Information
- Salary Offer The ability to design and be innovative. The successful candidate will be offered a 3-month trial with permanent employment thereafter. A market-related salary is on offer R8000-R12000p/m depending on experience. Benefits: Unlimited smoothies, toasts, sweets, coffees & teas all day every day.
- Working Hours 08:00- 17:00 (we often work late and weekends remotely).
- Posting Date April 27, 2022
